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OEMPCWorld.com recognized by BizRate Circle of Excellence 2009


Company Profile

Order Processing & Shipping

 

All items are in stock ready to ship unless otherwise stated at the item page. The OEMPCWorld product database and advanced purchasing tools allow us to maintain 99% in stock levels at all times with very few exceptions. All orders ship Monday through Friday. Orders placed after 10:00AM PST generally ship next business day. Fedex orders placed before 3:00PM PST will ship same day pending product availability.

If you must cancel an order please email Orders if order was placed between 6:00PM and 6:00AM PST. Otherwise you MUST call us at 866-839-5875 or chat with customer service providing us with your order number and method of payment. Orders are batch processed twice daily at 9:00AM and 3:00PM so your order will be processed very quickly and cancellations must be made promptly.

All Fedex, UPS and USPS order over $100.00 (all shipping methods) will require signature at delivery for insurance reasons, no exceptions. Request to waive signature is at management discretion.

Shipping rates include postage and handling, 3rd party insurance when applicable, delivery or signature confirmation and packaging materials. Shipping and handling fees are not refundable.

There is FREE SHIPPING for all orders over $10.00. Applies to USA Domestic orders only including APO/FPO and anywhere the USPS delivers at domestic mail rates. OEMPCWorld.com may elect to upgrade or change this shipping method at its discretion. Average delivery is 4-10 days. Applies to online orders only using FREE SHIPPING as the shipping method.

Military address must select United States as shipping country. Select State as AA for Armed Forces (America), AP (Pacific), AE (Europe). Enter APO/FPO Box in the City field. Enter Unit and Box information in street address field.
SSGT Kevin Taylor
Unit 2050 Box 4190
APO AP 96278

USPS Priority Mail is 2-3 day average delivery.

USPS Express shipments are 1-2 day service and include up to $100 insurance. Express shipments guarantee next/2nd day delivery service levels and all orders are processed on a first come first served basis. USPS Express will deliver to residential addresses on weekends.

FedEx delivery is standard overnight (delivery before 3:00PM), priority overnight (delivery before 10:00AM) or 2nd day as selected. Priority Saturday delivery is available (Thursday 2day and Friday Overnight shipments will arrive on Monday). All FedEx orders are shipped from zip code 95128 and if the destination zip code does not support overnight shipping OEMPCWorld.com may elect to switch carrier or change to 2nd day and adjust your shipping cost without notice. Incorrect or incomplete addresses may be assessed a $10 surcharge after delivery without notice if such charges are billed to us by FedEx.

Ground shipping service is provided by UPS and average delivery is 4-7 days.

International USPS Express shipments include $100 insurance with 2-4 day service.

Fedex International Priority is the most reliable International method of delivery and is 1-2 day service and includes $100 insurance.

See Shipping Rates here. List of countries supported is here.

Rates are for total modules per shipment.

To track your order login to your account and view Order Status from My Account or from Home Page.

Claims for lost, stolen or missing item must be made within 48 hours of receipt or expected receipt to be valid.

Only Fedex allows for full or partial refunds of shipping fees if delivery is not made on time pursuant to their stated terms and conditions. File your request via email to shipping@oempcworld.com with your order number. Shipping refunds will be issued only after Fedex refund is received by OEMPCWorld.com.

Tax
California residents are charged 8.375% sales tax on total purchase price including shipping for shipments within California. All other destinations are shipped tax free.  International customers are responsible for Duty and Tax of their respective countries.

Lost Shipments
We apologize that you have not received your recent purchase. Your satisfaction is our highest priority and, on occasion, the USPS or one of our carriers does misplace a package while in transit to you. In these cases the package often shows up at a later date or is misdelivered. OEMPCWorld will work with you to expedite a replacement shipment to you once certain periods of time have elapsed as dictated by the carriers and choice of shipping method, see below for details.

Our policy on lost shipments can be found at this link http://www.oempcworld.com/customer_service/Lost_Shipments.htm

If your shipment is lost or damaged please fill out our Claim Statement form