All NEW Computer memory and Flash memory products carry a LIFETIME warranty through All items are new unless otherwise indicated. All other new products carry one year OEMPCWorld warranty or manufacturer warranty, whichever is greater. All refurbished products carry 90 day warranty.

Refurbished product are available when the item in question is End Of Life (EOL). Refurbished items are cleaned, tested, formatted and generally made to look like new. Labels and text may be faded, pin may show signs of wear but product is tested to be 100% functional. computer memory will not void your system memory see here – OEM Memory and your system warranty

Warranty is not transferable and invoice copy or invoice number are required for returns processing.

The above warranties cover only defects arising under normal use and do not include malfunctions or failures resulting from misuse, abuse, neglect, alteration, electrical power problems, acts of nature or improper installation or repairs made by anyone other than authorized third party service providers. is not responsible for damages to components other than the products purchased herein. reserves the right to substitute functionally equivalent new or serviceable used parts for warranty replacement.

All products must be returned in same or like condition as received; any modifications, changes, label removal or damages to products purchased will result in termination of warranty. All original packaging materials and accessories must be received in order to process warranty claims.

30 day Return Policy

All sales carry a money back guarantee. You may return any item purchased for a refund of your item purchase price (less shipping and handling) within the first 30 days from date of invoice (we must receive the product no later than 30 days from date of invoice). After 30 days you are entitled to store credit for any exchanges against a product of equal or higher value. The credit you will receive will be determined based on time of ownership and current market value of the product. See our Buyback policies. Special order items, orders over $5000 and orders not placed using the Memory Selector may be subject to a 20% restocking fee. Special order items refer to specific brands, quantities or types of ram not normally listed at our site. Using our Memory Selector guarantees compatibility and no restocking fees.

Lost Shipments

All USPS mail shipments will be considered lost if they have not arrived after 20 days per the USPS. If delivery or signature confirmations show the package is delivered you will be required to work with your local carrier to determine the package whereabouts. If you have purchased insurance from us we will reship all packages which have not arrived after 10 business days. If the second package does arrive you will have 30 days to return one of the two shipments to avoid being charged. Customer assumes all risk and liability if insurance option is declined.

RMA Requests

Please complete our online RMA Request Form.

  1. Go to your order history list – HERE (you will have to log in into your account or to lookup by email and zip code).
  2. Locate your order and click RMA button
  3. Fill out and submit RMA request form and you will receive email confirmation with RMA Number included.

Once authorization has been obtained, please return item shipping prepaid to
Attn: RMA Service
2800 Bowers Ave
Santa Clara CA 95051

Please include your RMA Number, a copy of your invoice and clearly indicate the course of action requested. Credits may be refunded by check or credit card refund. Please allow 5 -7 days for processing of your return. Shipping charges are not refundable. Credit card refunds may take up to 5 days to appear on your statement.

How to sell us your memory (RAM & Flash) and Save $$$

Buybacks under $10 will receive store credit only. is unique in offering to BuyBack from customers their discarded or no longer needed memory modules and flash in Eco-Friendly way. Much too often computers get upgraded and the removed modules discarded or lost. Now there is an easier and better way to save, see example.

Customer buys 4GB module for $30, already 40% off (saves $20)

Customer returns 1GB module, gets $4

Net cost to customer is $26.00, total savings is a giant $24 !!

Customer saved close to 50% off the retail price of that memory module and we make it easy to return your memory by simply adding a return envelope to your order, offered HERE and during Checkout, a truly no hassle Eco-Friendly buyback program. Once you add items to your basket you will be given the option to add a “return envelope”. sells these buyback modules at auctions, to liquidators and at computer shows. They are not resold at this web site unless the module is indicated as refurbished.

The process to sell us your RAM is as follows.

1. Purchase the memory (RAM and/or Flash) you need from our web site. Add optional item “Return Envelope” to facilitate your return, you can use your own packaging. (Holds 4 modules)

2. Receive and install the new memory (RAM and/or Flash) and save the packaging or use your own.

3. For BUYBACK returns simply print a copy of your invoice, write buyback across the page and include it with your merchandise return and mail to the address provided on the invoice. RMA is not needed for buyback nor are you required to use our return envelope.

We will issue a refund payment to you against the order you just received if the buyback value exceeds $10, otherwise you will receive store credit.

You can email us to get an estimate of the credit value, but it usually is about 40% – 50% of the price we list at the web site or current open market prices for older items, items under 1GB have little or no buyback value at this time and will simply be recycled.

The following items have no buyback value at this time, they will be recycled free of charge

All 72 pin SIMMs, EDO/SDRAM

All Rambus

SDRAM PC66/PC100/PC133 less than 512MB

DDR PC2100/2700/3200 less than 512MB

DDR2 less than 1GB

DDR3 less than 1GB

Server Modules less than 2GB

NEW – Due to the high cost of processing refunds you will only receive store credit for buybacks of $10 or less. This store credit will be deducted from your total purchase the next time you place an order online. Optionally you may wait until you accumulate more than $10 of buyback value before returning goods to us.

Please note that we only accept buyback for items that we currently sell, if you do not see the item listed please email us before returning modules (we do buyback any brand). We cannot return modules that have no value or fail our memory tests.

If you return more value than you purchased you will receive store credit for the balance.

Email us with any questions at

Modules returned to cannot be returned to you if you disagree with the buyback value. Returning modules to us for buyback indicates your acceptance of these terms and conditions.

Send the memory (RAM and/or Flash) and documents to:

BuyBack –
2800 Bowers Ave
Santa Clara CA 95051

Magnuson-Moss Act

A Primer on the Magnuson-Moss Act

The Federal Trade Commission Magnuson-Moss Act protects consumers. This act passed in 1975 states that tie-in sales provisions are NOT allowed in consumer warranties. Manufacturers cannot require consumers to purchase items or services in order to keep their warranty valid. In other words, you cannot be required to add the system manufacturer’s memory to maintain the warranty on the system. Also, the system manufacturer cannot state that the system warranty is void if other "brands" of peripherals are used.

Understanding the Magnuson-Moss Warranty Act

The Magnuson-Moss Warranty Act is the federal law that governs consumer product warranties. Passed by Congress in 1975, the Act requires manufacturers and sellers of consumer products to provide consumers with detailed information about warranty coverage. In addition, it affects both the rights of consumers and the obligations of warrantors under written warranties.

To understand the Act, it is useful to be aware of Congress’ intentions in passing it. First, Congress wanted to ensure that consumers could get complete information about warranty terms and conditions. By providing consumers with a way of learning what warranty coverage is offered on a product before they buy, the Act gives consumers a way to know what to expect if something goes wrong, and thus helps to increase customer satisfaction.

Second, Congress wanted to ensure that consumers could compare warranty coverage before buying. By comparing, consumers can choose a product with the best combination of price, features, and warranty coverage to meet their individual needs.

Third, Congress intended to promote competition on the basis of warranty coverage. By assuring that consumers can get warranty information, the Act encourages sales promotion on the basis of warranty coverage and competition among companies to meet consumer preferences through various levels of warranty coverage.

Finally, Congress wanted to strengthen existing incentives for companies to perform their warranty obligations in a timely and thorough manner and to resolve any disputes with a minimum of delay and expense to consumers. Thus, the Act makes it easier for consumers to pursue a remedy for breach of warranty in the courts, but it also creates a framework for companies to set up procedures for resolving disputes inexpensively and informally, without litigation.

What the Magnuson-Moss Act Does Not Require

In order to understand how the Act affects you as a businessperson, it is important first to understand what the Act does not require.

First, the Act does not require any business to provide a written warranty. The Act allows businesses to determine whether to warrant their products in writing. However, once a business decides to offer a written warranty on a consumer product, it must comply with the Act.

Second, the Act does not apply to oral warranties. Only written warranties are covered.

Third, the Act does not apply to warranties on services. Only warranties on goods are covered. However, if your warranty covers both the parts provided for a repair and the workmanship in making that repair, the Act does apply to you.

Finally, the Act does not apply to warranties on products sold for resale or for commercial purposes. The Act covers only warranties on consumer products. This means that only warranties on tangible property normally used for personal, family, or household purposes are covered. (This includes property attached to or installed on real property.) Note that applicability of the Act to a particular product does not, however, depend upon how an individual buyer will use it.

The following section summarizes what the Magnuson-Moss Warranty Act requires warrantors to do, what it prohibits them from doing, and how it affects warranty disputes.

What the Magnuson-Moss Act Requires

In passing the Magnuson-Moss Warranty Act, Congress specified a number of requirements that warrantors must meet. Congress also directed the FTC to adopt rules to cover other requirements. The FTC adopted three Rules under the Act, the Rule on Disclosure of Written Consumer Product Warranty Terms and Conditions (the Disclosure Rule), the Rule on Pre-Sale Availability of Written Warranty Terms (the Pre-Sale Availability Rule), and the Rule on Informal Dispute Settlement Procedures (the Dispute Resolution Rule). In addition, the FTC has issued an interpretive rule that clarifies certain terms and explains some of the provisions of the Act. This section summarizes all the requirements under the Act and the Rules.

The Act and the Rules establish three basic requirements that may apply to you, either as a warrantor or a seller.

As a warrantor, you must designate, or title, your written warranty as either "full" or "limited" As a warrantor, you must state certain specified information about the coverage of your warranty in a single, clear, and easy-to read document. As a warrantor or a seller, you must ensure that warranties are available where your warranted consumer products are sold so that consumers can read them before buying. The titling requirement, established by the Act, applies to all written warranties on consumer products costing more than $10. However, the disclosure and pre-sale availability requirements, established by FTC Rules, apply to all written warranties on consumer products costing more than $15. Each of these three general requirements is explained in greater detail in the following chapters.

What the Magnuson-Moss Act Does Not Allow

There are three prohibitions under the Magnuson-Moss Act. They involve implied warranties, so-called "tie-in sales" provisions, and deceptive or misleading warranty terms.

Disclaimer or Modification of Implied Warranties The Act prohibits anyone who offers a written warranty from disclaiming or modifying implied warranties. This means that no matter how broad or narrow your written warranty is, your customers always will receive the basic protection of the implied warranty of merchantability. This is explained in Understanding Warranties.

There is one permissible modification of implied warranties, however. If you offer a "limited" written warranty, the law allows you to include a provision that restricts the duration of implied warranties to the duration of your limited warranty. For example, if you offer a two-year limited warranty, you can limit implied warranties to two years. However, if you offer a "full" written warranty, you cannot limit the duration of implied warranties. This matter is explained in Titling Written Warranties as "Full" or "Limited".

If you sell a consumer product with a written warranty from the product manufacturer, but you do not warrant the product in writing, you can disclaim your implied warranties. (These are the implied warranties under which the seller, not the manufacturer, would otherwise be responsible.) But, regardless of whether you warrant the products you sell, as a seller, you must give your customers copies of any written warranties from product manufacturers.

"Tie-In Sales" Provisions

Generally, tie-in sales provisions are not allowed. Such a provision would require a purchaser of the warranted product to buy an item or service from a particular company to use with the warranted product in order to be eligible to receive a remedy under the warranty. The following are examples of prohibited tie-in sales provisions.

In order to keep your new Plenum Brand Vacuum Cleaner warranty in effect, you must use genuine Plenum Brand Filter Bags. Failure to have scheduled maintenance performed, at your expense, by the Great American Maintenance Company, Inc., voids this warranty.

While you cannot use a tie-in sales provision, your warranty need not cover use of replacement parts, repairs, or maintenance that is inappropriate for your product. The following is an example of a permissible provision that excludes coverage of such things.

While necessary maintenance or repairs on your AudioMundo Stereo System can be performed by any company, we recommend that you use only authorized AudioMundo dealers. Improper or incorrectly performed maintenance or repair voids this warranty.

Although tie-in sales provisions generally are not allowed, you can include such a provision in your warranty if you can demonstrate to the satisfaction of the FTC that your product will not work properly without a specified item or service. If you believe that this is the case, you should contact the warranty staff of the FTC’s Bureau of Consumer Protection for information on how to apply for a waiver of the tie-in sales prohibition.

Deceptive Warranty Terms

Obviously, warranties must not contain deceptive or misleading terms. You cannot offer a warranty that appears to provide coverage but, in fact, provides none. For example, a warranty covering only "moving parts" on an electronic product that has no moving parts would be deceptive and unlawful. Similarly, a warranty that promised service that the warrantor had no intention of providing or could not provide would be deceptive and unlawful.

How the Magnuson Moss Act May Affect Warranty Disputes

Two other features of the Magnuson-Moss Warranty Act are also important to warrantors. First, the Act makes it easier for consumers to take an unresolved warranty problem to court. Second, it encourages companies to use a less formal, and therefore less costly, alternative to legal proceedings. Such alternatives, known as dispute resolution mechanisms, often can be used to settle warranty complaints before they reach litigation.

Consumer Lawsuits

The Act makes it easier for purchasers to sue for breach of warranty by making breach of warranty a violation of federal law, and by allowing consumers to recover court costs and reasonable attorneys’ fees. This means that if you lose a lawsuit for breach of either a written or an implied warranty, you may have to pay the customer’s costs for bringing the suit, including lawyer’s fees.

Because of the stringent federal jurisdictional requirements under the Act, most Magnuson-Moss lawsuits are brought in state court. However, major cases involving many consumers can be brought in federal court as class action suits under the Act.

Although the consumer lawsuit provisions may have little effect on your warranty or your business, they are important to remember if you are involved in warranty disputes.

Alternatives to Consumer Lawsuits

Although the Act makes consumer lawsuits for breach of warranty easier to bring, its goal is not to promote more warranty litigation. On the contrary, the Act encourages companies to use informal dispute resolution mechanisms to settle warranty disputes with their customers. Basically, an informal dispute resolution mechanism is a system that works to resolve warranty problems that are at a stalemate. Such a mechanism may be run by an impartial third party, such as the Better Business Bureau, or by company employees whose only job is to administer the informal dispute resolution system. The impartial third party uses conciliation, mediation, or arbitration to settle warranty disputes.

The Act allows warranties to include a provision that requires customers to try to resolve warranty disputes by means of the informal dispute resolution mechanism before going to court. (This provision applies only to cases based upon the Magnuson-Moss Act.) If you include such a requirement in your warranty, your dispute resolution mechanism must meet the requirements stated in the FTC’s Rule on Informal Dispute Settlement Procedures (the Dispute Resolution Rule). Briefly, the Rule requires that a mechanism must:

  • Be adequately funded and staffed to resolve all disputes quickly;
  • Be available free of charge to consumers;
  • Be able to settle disputes independently, without influence from the parties involved;
  • Follow written procedures;
  • Inform both parties when it receives notice of a dispute;
  • Gather, investigate, and organize all information necessary to decide each dispute fairly and quickly;
  • Provide each party an opportunity to present its side, to submit supporting materials, and to rebut points made by the other party; (the mechanism may allow oral presentations, but only if both parties agree);
  • Inform both parties of the decision and the reasons supporting it within 40 days of receiving notice of a dispute;
  • Issue decisions that are not binding; either party must be free to take the dispute to court if dissatisfied with the decision (however, companies may, and often do, agree to be bound by the decision);
  • Keep complete records on all disputes; and
  • Be audited annually for compliance with the Rule.

It is clear from these standards that informal dispute resolution mechanisms under the Dispute Resolution Rule are not "informal" in the sense of being unstructured. Rather, they are informal because they do not involve the technical rules of evidence, procedure, and precedents that a court of law must use.

Currently, the FTC’s staff is evaluating the Dispute Resolution Rule to determine if informal dispute resolution mechanisms can be made simpler and easier to use. To obtain more information about this review, contact the FTC’s warranty staff.

As stated previously, you do not have to comply with the Dispute Resolution Rule if you do not require consumers to use a mechanism before bringing suit under the Magnuson-Moss Act. You may want to consider establishing a mechanism that will make settling warranty disputes easier, even though it may not meet the standards of the Dispute Resolution Rule.

OEMPCWorld Server Memory Will Not Void Your Server Warranty!

The Federal Trade Commission Magnuson-Moss Act protects consumers. This act passed in 1975 states that tie-in sales provisions are NOT allowed in consumer warranties. Manufacturers cannot require consumers to purchase items or services in order to keep their warranty valid.

Essentially, the act states that a warrantor cannot require the consumer of their product (a server) to buy an additional product or service (OEM memory) to be used with the original product in order to maintain the original product warranty.

In other words, you cannot be required to add the server manufacturer’s memory to maintain the warranty on the system. Also, the server manufacturer cannot state that the system warranty is void if other "brands" of peripherals are used.

For example: If you purchased ABC computer but chose to use XYZ brand memory, ABC Company cannot void the warranty or refuse to provide service on your ABC computer.

In addition to the Magnuson-Moss Act any manufacturer that conditions its warranty on purchases of its own equipment may violate the antitrust laws.

Will OEMPCWorld server memory void my server warranty?

If you wanted to put a Duracell® battery into a Sony® stereo would it void the warranty on the stereo? Or, what if you wanted to install a Kenwood® stereo into your Nissan Maxima®, would it void the warranty on your car? NO!

What if I have an existing service contract with a system OEM but I want to purchase OEMPCWorld server memory to upgrade my servers?

No problem! You can install the memory yourself, or since the OEM is the service provider and might not install our memory into the servers you could use another service technician to install the memory.

What if I am currently negotiating a service contract and the OEM tells me I cannot use third party memory?

You are the customer! The OEM will not want to lose the sale over the memory installation. As a customer you have the right to choose how you would like your service contract fulfilled. There are several OEMPCWorld customers who have standardized on a specific OEM for their servers and systems and have included OEMPCWorld brand of memory on their standards list for components.

What happens if there is a problem and my server goes down and the OEM service technician will not look at my system because there is third party memory installed?

All servers are sold with server management tools installed. These tools assist you in trouble-shooting for problems and determining where on your network a potential problem may exist. Server management tools are also designed to detect memory errors, regardless of the memory manufacturer. OEMPCWorld server memory is recognized by all of the popular server management tools. You can inform the technician that you ran THE OEM server management tool and there weren’t any memory errors. In the rare event that there is a pre-failure warning, OEMPCworld will issue a cross ship RMA so that your server is up and running as soon as possible.


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